Frequently Asked Questions

Last modified on October 19th 2018

What Shipping Methods Are Available?

  • Canada Post
  • Loomis Express
  • Armour Transportation Systems

Due to specific shipping restrictions, not all products can be shipped via standard courier. All firearms, optics and accessories will be shipped via Canada Post. All ammunition, solvents, reloading powder, primer and aerosol purchases must be shipped by ground courier (a PO Box is not accepted). It is our policy to only ship restricted firearms to the physical address that the buyer has on file with the CFO. We do not ship firearms with ammunition. All parcels will require a signature upon delivery.

 

 

What is Your Shipping Policy?

We are unable to ship firearms and/or ammunition (including primers and/or powder) to the USA.

Ammunition (including primers and powder) must be shipped ground and may incur additional expense.

Insurance will be added to every shipment sent at the rate of .50 cents for every $100. this is non-negotiable.

Return Freight for Warranty and Service is not covered for refund!

Free Shipping Promotions.

Free Shipping Promotions do not apply to the following:

  • Items indicating they will not ship free
  • Orders shipping to extended areas or oversize and weight where additional freight charges are applied by Canada Post.
  • Ammunition, Powder, or other dangerous goods.
  • We reserve the right to cancel orders at our discretion

How Long Will it Take To Get My Package?

All orders typically ship within 1-2 business days. If you have purchased a non-restricted firearm or ammunition please allow an additional 24 hours for license verification. If you have purchased a restricted firearm please allow additional time for the transfer to be approved by the CFO.

Do I Need a PAL to Purchase Items on This Website?

Firearms and ammunition purchases by law require the appropriate firearms license. We will require your PAL information for these products. You can enter this information during checkout and we will keep it on record until it expires so it will not required for future purchases on your account. Your date of birth is required for non-restricted products. Restricted purchases also require the gun club or range name you are a member of and your city/town of birth.

The purchase of items other than Firearms or Ammunition will not require your PAL.

 

How Do I Track My Order?

You can track your order by visiting our “Track You Order” page.

How Do I Place an Order?

You can place an order by visiting our online catalogue and adding items you wish to purchase to your cart.

You may also place an order by calling us at (506) 784-3514 or emailing us at info@thegundealer.net.

How To Buy Firearms Online?

When you checkout your online firearms purchase you will be asked to fill in your full name and shipping address. You will also be asked your PAL number, PAL expiry date, and birth date. Restricted firearms will require the name of your city/town of birth and gun club.

If it is a non-restricted firearm we will confirm your PAL as valid and ship to you via either Canada Post Expedited with signature required, Loomis Express with signature required, or Armour Transportation Systems with signature required.

An email with tracking is sent to you once the order is completed.

If it is a restricted firearm, we will submit the electronic transfer request through the RCMP, and then wait to get the approval from your Provincial CFO. Depending on the province this can take from 2-21 days. We take care of the approval process and you are not required to do anything. Once we have the approval we will ship and provide tracking.

If you are not home at delivery time a Canada Post tag will be left and you can pickup at your local post office. If the order was sent using Loomis or Armour, depending on the item, it may be left at the door, the package may be delivered on another day, or it may be sent to a local depot for you to pickup.

Do I Need an Account to Place an Order?

In order to place an order online, you must create an account on our website. However, you can call in your order without the need of an account.

If you do not currently have an account please click here to get started.

How Should I Contact you if I Have Any Queries?

For any questions you may have, please feel free to contact us via phone or email.

Phone: (506) 784-3514

Email: info@thegundealer.net

What Payment Methods are Accepted?

We accept the following payment methods:

Online: Interac Online, VISA, Mastercard, American Express.

In Store: Cash, Interac, VISA, Mastercard, American Express.

By Phone: Interac e-Transfer, Interac, VISA, Mastercard, American Express.

What is your Return Policy?

All sales of USED firearms are FINAL.

Returned freight for warranty, repairs or otherwise is not covered or refundable.

Unauthorized return of used firearms will be shipped back to the owner at the customers expense or refunded with a 20% restocking fee.

New firearms and sporting goods refused, unclaimed or returned to sender without pre-authorization or a valid reason for return will be charged a 10% restocking fee; Return shipping charges will be billed to the customer.

All other orders cancelled or returned will be charged a 10% restocking fee.

How Do I Put an Item on Layaway?

The Gun Dealer will allow you to put up to two (2) guns on layaway at one time. The following policies you should be aware of:

1) To qualify for layaway, one third (33.33%) of the purchase price must be paid in advance, with a payment being made every 30 days until paid in full.

2) Cancellation or transferring of the layaway will result in a 10% restocking fee for the total price of the gun.

3) Failure to pay for purchased items in full after two (2) months will result in forfeit of the layaway. 10% restocking fee will apply.

4) To place an item on layaway, the cost of the item must be more than $400.00

5) Consignment firearms are not eligible for layaway.

 

Example:

$1000.00 +tx purchase made July 12th, 2020, minimum payment $333.34 plus tax qualifies you to layaway the firearm.

Payment Schedule:

August 12th, 2020 $333.34 plus tax

September 12th, 2020 Final payment $333.34 plus tax

What Are The Definitions Of The Used Firearm Conditions?

Here at The Gun Dealer, we buy and trade used or per-owned firearms.  The chart below should help you understand in what condition the used firearms are in.

 

NRA MODERN GUN CONDITION STANDARDS:

Condition Definition
New Not previously sold at retail, in same condition as current factory production.
As New In New condition in every respect.
Excellent New condition, used but little, no noticeable marring of wood or metal, bluing perfect, (except at muzzle or sharp edges).
Very Good In perfect working condition, no appreciable wear on working surfaces, no corrosion or pitting, only minor surface dents or scratches.
Good In safe working condition, minor wear on working surfaces, no broken parts, no corrosion or pitting that will interfere with proper functioning.
Fair In safe working condition but well worn, perhaps requiring replacement of minor parts or adjustments which should be indicated in advertisement, no rust, but may have corrosion pits which do not render article unsafe or inoperable.
As-Is Not in safe working condition. To be use for parts or as a collector’s item.

 

NRA ANTIQUE FIREARM CONDITIONS STANDARDS:

Condition Definition
New Not previously sold at retail, in same condition as current factory production
As New All original parts; 100% original finish; in perfect condition in every respect, inside and out.
Excellent All original parts; over 80% original finish; sharp lettering, numerals and design on metal and wood; unmarred wood; fine bore.
Very Good All original parts; none to 30% original finish; original metal surfaces smooth with all edges sharp; clear lettering, numerals and design on metal; wood slightly scratched or bruised; bore disregarded for collectors firearms.
Good Some minor replacement parts; metal smoothly rusted or lightly pitted in places, cleaned or re-blued; principal letters, numerals and design on metal legible; wood refinished, scratched bruised or minor cracks repaired; in good working order.
Fair Some major parts replaced; minor replacement parts may be required; metal rusted, may be lightly pitted all over, vigorously cleaned or re-blued; rounded edges of metal and wood; principal lettering, numerals and design on metal partly obliterated; wood scratched, bruised, cracked or repaired where broken; in fair working order or can be easily repaired and placed in working order.
As-Is Major and minor parts replaced; major replacement parts required and extensive restoration needed; metal deeply pitted; principal lettering, numerals and design obliterated, wood badly scratched, bruised, cracked or broken; mechanically inoperative; generally undesirable as a collector’s firearm.
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